FAQ

Good questions, clear answers.

Everything about shopping, paying, selling and delivering with HUB. Still curious? A real person will reply.

  • Groceries, food, household items, fashion and more from local shops near you, all from the same app.

  • Express delivery arrives within the hour and is offered when couriers nearby can make it in time. Scheduled delivery lets you pick a two-hour slot that fits your day.

  • Our team reviews every courier’s ID and documents before they can deliver, and customers rate couriers after each delivery. You see their name, photo, and live location before pickup.

  • Pay with M-Pesa via STK push. You see the full price, items plus delivery, before you pay, and shops and couriers are paid out to M-Pesa automatically.

  • Register your business in the app, add your products and trading hours, and start taking orders. We dispatch a courier for every order, so you don’t need a delivery fleet. Onboarding is free.

  • Download the driver app, choose “Become a courier”, and complete the verification steps. Once approved you can start accepting nearby jobs, and your earnings are paid to M-Pesa automatically after each delivery.

  • Raise a dispute on the order in the app or contact our support team, and a real person will help you sort it out.

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