Verified couriers
Our team reviews every courier’s ID and documents before they can deliver, and customers rate couriers after each delivery.
Trust & safety
Every order, handled with care.
Safety is built into HUB from the first tap to the photo at your door. Here is how we protect buyers, merchants, and couriers on every side of the marketplace.
How we protect you
Safeguards on every order
The checks and controls that make shopping on HUB safe.
Secure M-Pesa payments
Pay by M-Pesa STK push. We never see or store your PIN.
Proof at the door
Photo proof at drop-off, kept with your order.
Live tracking, end to end
Watch your courier on the map from pickup to your door, and see their name and photo before they arrive.
Fair dispute resolution
Raise a dispute on the order and a real person on our team resolves it fairly and on the record.
Privacy by design
Your data is encrypted in transit, handled under Kenya’s Data Protection Act, 2019, and never sold.
Our commitments
What we promise every trip
A few things that are always true, whether you are buying, selling, or delivering on HUB.
- Every courier’s ID and documents are reviewed by our team before their first delivery.
- You see the courier’s name, photo, and live location before pickup.
- Payments run through M-Pesa. We never see or store your PIN.
Get the app
Your city’s shops, one tap away
Download HUB to shop local, track, and pay in one place. Or drop your email and we'll send a link straight to your phone.
HUB Scan to download the app